The following procedures help us to ensure that we action your instructions accurately in accordance with agreed cost and timescale. We may agree to vary these procedures to accommodate your own systems.
Letter before action and fixed fee issue of proceedings
For fixed fee letters before action and issuing of proceedings please send us a completed legal instruction form or legal instructions spread sheet. Unless we have agreed an alternative method of accepting instructions we may make additional charges at our hourly rates for instructions not
received via this method or where instructions are incomplete.
Legal entity of debtors
If you are unsure as to the legal entity of the debtor we will make enquiries on your behalf and advise as to who to name as a defendant in any proceedings. We will use reasonable skill and care in doing so but there is a risk of you incurring additional cost if the defendant is incorrectly named in the proceedings.
On other matters instructions can be provided in writing via letter, fax and email or via telephone.
The following typical timescales apply to actions to be taken through the Debt Fast service. In certain cases it may be possible to take action more quickly but additional costs and disbursements will apply.
Timescale to action
Time given to debtor to respond
Letter before action sent
Within 24 working hours of instructions
Within 48 hours
14 days from date of service to acknowledge proceedings and a further 14 days to file a defence if acknowledgement of service filed
The day after the expiry of time for the debtor to respond to the proceedings
7 days from the date of judgment is received to make payment
Charging Order/Third Party Debt Order
Within 48 working hours of instructions
Typically 4-6 weeks between issue of application and hearing
High Court Enforcement and County Court Bailiff
Within 24 hours of instructions
Timescales vary dependant on the whether or not the defendant’s assets can be located and levied upon by the High Court Enforcement Officer or Bailiff
Drafted within 48 hours of instructions and first attempt
18 days form the date of service to apply to set aside the demand and 21 days to make payment
Bankruptcy proceedings and Winding Up proceedings
Drafted within 48 hours of instructions.
Typically 4-6 weeks from the date of issue.
Service of process
Level 1 within 12 working days
Level 2 within 5 working days
Level 3 same day – within 3 days
Provision of information
We provide routine updates at various milestones as a matter proceeds. Our fixed and capped fee service does not include the provision of management information or updates other than at these milestones.
In the event that we have not received instructions in respect of a matter we will attempt to obtain your instructions on 2 further occasions. If we have not received instruction and a period of 3 months has elapsed since we last attempted to obtain your instructions we will close the file.